Frequently Asked Questions
If you are attending your first performance by the Grand Junction Symphony Orchestra, below are some answers to frequently asked questions that will help make your experience more enjoyable.
How do I contact Patron Services?
You can speak with a Patron Services representative over the phone by calling 970-243-6787 or by emailing the GJSO Offices.
I purchased a ticket online. When will I receive it?
When you purchase an e-ticket during checkout, you will receive a confirmation email, which is the receipt for your order. Your e-ticket will be linked in this email. Click on your ticket link to display your digital ticket at the concert, or to print a paper version at home. Contact Patron Services for assistance if you are still unable to locate your ticket.
When do doors open for a concert?
At all venues, doors typically open 1 hour prior to the concert start time.
What if I arrive late?
Most concerts begin promptly at the scheduled start time. We recommend arriving at the Avalon Theatre (or off-site location for Chamber Series Concerts) 30-40 minutes before the concert start time. If you arrive late, please wait to enter the theatre hall until a pause between movements. Please note, late seating is at the discretion of house management and may not be available for all concerts and seating locations. Main doors at the Avalon Theatre are locked to outside entrants 30 minutes after a concert has begun.
How long is a typical performance?
The program length varies for every concert. Grand Junction Symphony Orchestra performances usually last about 1.5-2 hours, including one intermission.
What should I wear?
At any given Grand Junction Symphony Orchestra concert, you will observe some concertgoers dressed up and others dressed more casually. Many patrons wear business attire or casual business attire. We encourage you to wear whatever makes you feel most comfortable. For the benefit of all patrons and performers, we ask that you refrain from using strong perfume and cologne.
When should I clap?
Many works, such as a Beethoven symphony or Mozart piano concerto, have separate movements or sections. A short pause usually follows each movement, and it has become customary to refrain from clapping during these pauses. Once the complete piece ends, you are welcome to applaud as enthusiastically as you’d like!
May I use my phone or take photos?
Patrons are welcome to take photos of their visit to the Grand Junction Symphony Orchestra and share them. However, audio and video recording is strictly prohibited during the performance itself. Before the concert begins, please turn your cell phone or any other electronic device off or put it on silent mode. Smartphones, cameras and other recording devices are distractions to the performers and other audience members. If you need to leave your electronic device on for important notifications, please put it on silent or vibrate mode before the performance.
Are food and beverages available at the concert?
Food is often available for purchase, but is not available for all concerts, and full service bars are open for most performances. Only patrons over the age of 21 will be allowed to consume alcoholic beverages inside the theatre during a show, and valid ID will be required and checked for all alcohol purchases, so please be sure to have yours ready.